Frequently Asked Questions

What do you provide?

We provide over 80 different property reports, including:

» residential and commercial Regulated Local Authority searches

» mining and environmental searches

» CON29DW Water and Drainage Reports

» a full range of specialist reports.

Please visit Our Products page for more information.

Who is the service for?

Anyone who requires property searches as part of the conveyancing process. Our customer base ranges from residential and commercial conveyancing solicitors to lenders.

We also provide intelligence for data analysis, using our unique CON29 database. For more information on our datasets, click here.

Where do you cover?

We have full coverage of England and Wales.

Please get in touch to find a Channel Manager near you.

How long does it take?

Using an unbeatable combination of technology and experience, we are able to return searches considerably faster than most councils and personal search companies.

Are your searches indemnified?

Yes. We carry professional indemnity insurance of £10 Million for both residential and commercial properties. This includes OneSearch Prime and our Drainage & Water search.

How do I pay?

You can pay either by cheque or by BACS payment.

If you require assistance, our customer service team can answer your queries.

What are your payment terms?

Unless otherwise agreed when you set up an account facility with us, our standard payment terms are 30 days from the date of invoice.

Do you subscribe to the Search Code?

Yes, we do.

The Search Code provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers. The Code sets out minimum standards which organisations compiling and selling search reports have to meet.

For more information on the Search Code, visit the Property Codes Compliance Board. If you would like more information about The Property Ombudsman Scheme, please visit the TPOS website.

Do you have any other questions?

Please fill in the following form, and we will get back to you as soon as possible.

If you would like to speak to someone immediately, please call 0800 052 0117.

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