The website (the “Website”), is operated by or on behalf of OneSearch Direct Limited, with Registered Number SC230285, having its registered office at Suite 1/3, SP1, Skypark, 8 Elliot Place, Glasgow G3 8EP (“OneSearch”).

OneSearch (“we”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the data controller is OneSearch Direct Limited of Suite 1/3, SP1, Skypark, 8 Elliot Place, Glasgow G3 8EP.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


1.1 We may collect and process data about you:

1.1.1 when you search for services, order services, register as a service user with us, sign up to an account facility with us or report a problem to us. We may collect data when you carry out these actions through our Website, through a system integration or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address, phone number and financial information.

1.1.2 when you use or visit our websites or contact us by email, telephone or otherwise. We may automatically collect the following information:

a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); services or products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


2.1 We use information we hold about you in the following ways:

a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

b) to provide you with information about other goods and services we offer;

c) to notify you about changes to our services;

d) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and

e) as part of our efforts to keep our site safe and secure.


3.1 We process all data in accordance with the Data Protection Act 1998. We may disclose your data to other third parties who act for us and to our business partners for the purposes set out in this Privacy Policy or for purposes approved by you. We may also disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

3.2 We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions for the Purchase of Services via our Website and other agreements, including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

3.3 Otherwise, unless required to do so by law or to enforce this policy or to protect the rights, property, or safety of OneSearch, our clients, or others, we will not share, sell or distribute any of the data you provide to us without your consent.


4.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

4.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


5.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

5.2 You have the right to ask us for a copy of the personal information which we hold about you in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in the personal information which we hold about you.

5.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


6.1 In this clause “Address Data” means the property address(es) supplied to us when you submit to us an order for the purchase of services through the Website using our online ordering system, through a system integration, by email or by any other means

6.2 We maintain a database of address information (not any personal data) to which we will add the Address Data (the “Database”). We sell the Database and information contained on the Database (including the Address Data) to third party marketing companies to be used to issue marketing communications to addresses about services which may be of interest to the inhabitants / proprietors of those addresses.

6.3 By submitting Address Data to us you confirm that you have obtained the necessary consents from all third parties to enable you to provide us with the Address Data for the use described at term 6.2.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


8.1 What is a cookie?

A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device, including mobile or handheld device (such as a smart phone or tablet), as you browse our Website. Once set, it can be accessed by our Website. It’s not harmful to your computer, mobile phone or other device like a virus or other malicious code.

8.2 How do we use Cookies?

We use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

We only collect information we feel is essential for you to use our Website efficiently and to improve services for you, for example:

a) for technical purposes essential to the effective operation of the Website;

b) enabling a service to recognise your device so you don’t have to give the same information several times during one task;

c) measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;

d) completion and support of the current activity being undertaken by the user, for example previously viewed pages or products or services;

e) monitoring the success of campaigns and competitions;

f) website and system administration, for example, tracking the number of website users for marketing purposes;

g) remembering pages viewed;

h) monitoring your journey around the website which helps us improve navigation and ease of access to popular pages; and

i) remembering items you have saved to your basket on a previous visit to the Website, including where the browser has been closed and a new session has begun.

8.3 Types of cookies used

Our Website uses the following types of cookie each of which has its own specific lifetime:

a) First Party Session cookie – this type of cookie is set directly by us and may only last until you close your browser. This allows websites to link the actions of a user during a browser session so that the website is able to store certain information whilst the user is browsing the website.
b) First Party Persistent cookie – this type of cookie is set directly by us and lasts for longer, for example, to enable a website to recognise you when you return to them. It is stored on a users’ device in between browser sessions and allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.

c) Third party cookies – these are cookies that are not set by OneSearch but are instead set by a third party. Online advertising is a common example that often uses third party cookies.

You can find more detailed information about the individual cookies we use and the purposes for which we use them in the tables below:

First Party Session Cookies


Cookie Name and Type What it is used for Expires


Stores session information  Session


First Party Persistent Cookies


Cookie Name and Type What it is used for Expires
viewed_cookie_policy Stores whether the cookie policy has been viewed 1 year


Third Party Cookies


The information from the following cookies will be used by the undernoted third parties in accordance with their privacy policies.


Cookie Name and Type What it is used for Expires
GEUP YouTube 2 years
PREF YouTube 1 year
TSC YouTube Session Session
__utma Google Analytics 2 years
__utmb Google Analytics 30 minutes
__utmt Google Analytics 10 minutes
__utmz Google Analytics 6 months
__utmc Google Analytics Session Session


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