We are the largest local search data company in the UK.

We have been collecting and storing data since 1992. We provide property information and conveyancing products to solicitors and data organisations throughout England & Wales. So far, we have processed over 3.4 million searches, and we are still growing.

We Protect Our Clients


The accuracy of our data, and quality check methodology, means our claims history is impeccable. Our searches are covered by Professional Indemnity Cover up to £10m.


To further support due diligence, OneSearch Direct subscribe to the Search Code, which is regulated and monitored by the Property Code Compliance Board (PCCB).


Lender requirements are satisfied through rigorously tested compliance measures, including a remote office with fully operational capabilities, effective within 24 hours.

Our Services

Regulated Local Search
Drainage and Water Search
Land Registy
Environmental Search
HS2 Crossrail
Ground Stability
Insurance Products
Lender Acceptance
Chancel Insurance

Our Products

We provide a comprehensive range of products and services to cater for all search requirements in your property transactions.


Our Core Searches

OneSearch Prime

What we have

Our flagship product, the Regulated Local Search, is backed by £10 Million Professional Indemnity Insurance.

Council Search

What we have

Standard Local Authority Search, obtained from the council on your behalf. Does not include the OneSearch Guarantee.

Lender Acceptance

Personal searches are now accepted by the majority of mortgage lenders.

Please click here to find out which lenders accept personal searches.

Cancellation Policy

At OneSearch Direct, we understand that the need to cancel a search request may occasionally arise. Wherever possible, we will cancel a request without attaching a charge. In some instances, however, we may need to recover costs which have already been incurred. Any such costs will be applied in line with the following timescales: Any personal search cancelled up to one working day after the order is placed can be cancelled without charge; Any personal search cancelled on the expected return date, or one working day before, will attract a 100% charge; Any personal search cancellation request made between these times will attract a 50% charge; Any ancillary report cancellation request received where no work has been carried out can be cancelled without charge. Any direct costs incurred will be passed on and charged in full. Should you have any questions regarding the cancellation policy please contact the Customer Services Department on 0800 052 0117.

No other company exists with our range of datasets, insights, specialist local search knowledge, and integration technology.

biggest in Britain

We are the largest local authority data search company in the UK, providing property information and conveyancing search reports to solicitors nationwide.

Our products

biggest in Britain

Established in 1992, we have over 20 years expertise.

Our insights

biggest in Britain

We are founding members of the Council of Property Search Organisation (CoPSO) and The Property Codes Compliance Board (PCCB)

biggest in Britain

We are fully compliant with all aspects of the Search Code.

Our warranty

biggest in Britain

Unrivalled expertise – we have 200 years experience in our management team alone!

biggest in Britain

Currently the only company in England & Wales to hold a national database of all available CON29 data on every property in England and
 Wales. No other search provider has this unique dataset.

biggest in Britain

We collect data prior to any searches being done

Our methodology

biggest in Britain

We produce and sell our own proprietary data products, with clear, concise, accurate reporting – click on our Samples Page to see our high quality standard.

Our products

biggest in Britain

We triple QC all data—during collection, at point of entry to the database,
and again when used in searches.

biggest in Britain

Our intelligent systems are built for extensive volume capacity.

Contact us

Who Are OneSearch Direct?

Elizabeth Jarvis

Elizabeth Jarvis

Managing Director

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Elizabeth Jarvis

Elizabeth Jarvis

Managing Director

Elizabeth Jarvis is the managing director of OneSearch Direct.

Following her graduation in 1994, Elizabeth started her career as a duty editor within a media company before joining the company in 1995. Having worked in almost every area of the business, and been chief operating officer for the last ten years, she has a sound working knowledge of how OneSearch Direct fits into the conveyancing process.

Full Bio

Marcus Noble

Marcus Noble

Executive Chairman

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Elizabeth Jarvis

Marcus Noble

Executive Chairman

Marcus Noble is the chairman of OneSearch Direct.

Marcus has been with the Company since 2000 in a corporate advisory capacity. With extensive experience in business growth, he has acted as advisor to NADSAQ, LSE and unlisted Boards over the last 20 years mainly in the technology sector. Marcus has traveled extensively in his business life and has spent many years working in the USA, Asia and the Middle East. He now lives in Scotland and is married with 2 children.

Full Bio

Stuart Mitchell

Stuart Mitchell

Finance Director

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Stuart Mitchell

Stuart Mitchell

Finance Director

Stuart is a Chartered Accountant with significant experience in defining strategy and managing change.

An expert in assisting with the preparation of Business Plans and Financial models, Stuart plays a key role in the delivery of our financial reporting, forecasting and cash management.

Full Bio

Lidia Quinlan

Lidia Quinlan

Strategic Partnerships and Panels Manager

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Lidia Quinlan

Lidia Quinlan

Strategic Partnerships and Panels Manager

A former member of the National Association of Estate Agents, Lidia is responsible for developing our strategic commercial partnerships, panel management, and managing our telesales office.

Lidia’s expertise is in developing our strategic partnerships and panel relationships. Supporting customer development and growth by implementing sustainable solutions, Lidia provides necessary consistency and coordination between the various services provided by OneSearch Direct.

Full Bio

Caroline Taylor

Caroline Taylor

Group Accountant and Finance Controller

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Caroline Taylor

Caroline Taylor

Group Accountant and Finance Controller

Caroline is our Group Accountant and Finance Controller, and a Fellowship member of the Association of Chartered Certified Accountants.

Caroline has been heavily involved in audits within several industries throughout her career, and she has particular expertise in forecasting, and coaching young finance professionals.

Full Bio

Heather Nash

Heather Nash

Production/Ancillaries Manager

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Heather Nash

Heather Nash

Production/Ancillaries Manager

Heather joined the company in 1994 and is our Ancillary Services & Production Manager.

Heather has a particular expertise in the co-ordination and assembly of complex commercial search portfolios.

Full Bio

Elizabeth McNaughton

Elizabeth McNaughton

Data Manager

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Elizabeth McNaughton

Elizabeth McNaughton

Data Manager

Our Data Research Manager oversees two teams within the company: the Data Team (who gather CON29 data) and the Highways Team (who supply Highway Authority data to Landmark Information Group).

Managing 19 highly-skilled staff, Elizabeth co-ordinates the daily capturing and triple quality check of data from all local authorities in England and Wales, and other external providers. She has specialist knowledge of Highways, Traffic Planning, Housing, and Local Environment data.

Full Bio

Carol Gildea

Carol Gildea

Customer Service Manager

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Carol Gildea

Carol Gildea

Customer Service Manager

Carol Gildea leads our customer service team.

Carol is responsible for ensuring all our clients feel valued and receive a prompt and efficient response to all queries.

Full Bio

Hazel Carfrae

Hazel Carfrae

HR Manager

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Hazel Carfrae

Hazel Carfrae

HR Manager

Hazel is responsible for recruiting all new staff and dealing with any HR issues.

If you have a HR enquiry, or would like to apply for a vacancy, please contact Hazel on info@onesearchdirect.co.uk

Full Bio

Joseph Holland

Joseph Holland

Finance Manager

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Joseph Holland

Joseph Holland

Finance Manager

Joseph is our finance manager and responsible for all client invoicing.

Joseph deals with any client financial queries and also the day to day running of the finance department.

Full Bio

Tom McDougall

Tom McDougall

Roadie Network Manager

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Tom McDougall

Tom McDougall

Roadie Network Manager

Tom is the manager of our extensive Network of Personal Search Agents.

Our Personal Search Agents cover every council area within England and Wales. Tom’s responsibility is to make sure results are delivered to clients accurately and on time. .

Full Bio

Our key objective is to provide our customers with practical solutions that enhance their business.

Our investment in technology, coupled with skilled staff and a creative development team, allows us to future-proof our operation by spotting market trends and staying ahead of them.

The OneSearch Methodology proves our data far exceeds the scope of traditional Local Authority or Personal Searches. You can have complete confidence when using our products and services, safe in the knowledge that our practices are rigorously tested and meet SRA guidelines.

With up to £10 million Professional Indemnity Insurance, you can depend on us to provide full and complete data that goes above and beyond a standard Local Authority search.

Data Quality is our key strength and distinguishes us from councils and other personal search suppliers. It is crucial in supporting your own risk management practices.

In a noisy, fluctuating industry, it makes sense to rely on a company who are long-established market leaders. We break away from our smaller, inexperienced competitors, with our team of over 100 people.

OneSearch Direct are proud to support the following charities

we are the rucksack project org



We can provide solutions that increase your firm’s profitability and:

OneSearchDirectTwitterMitigate Risk

Our operational standards and search accuracy ensures you are not exposed to search-related PI claims.

OneSearchDirectTwitterReduce Costs

Time is money and cannot be wasted. We recognise the need for fast, efficient processes, leaving your staff free to handle their workloads.

OneSearchDirectTwitterIncrease Revenue

We can support you with several initiatives to help you attract new, profitable clients in lucrative market segments.

OneSearchDirectTwitterRetain Customers

We understand the importance of providing excellent service to you, to facilitate your own high service standards to your clients.


Empowering You and Your Clients


Our toolkit enables conveyancing professionals to increase conversions, deliver exceptional service and stand out from the rest.

Conveyancer’s Toolkit allows you to:

1. Order appropriate searches specific to your property.

2. Quote for work, including your own fees.

3. Place an order, through our integrated platform.

Our expansion into new industries means we now also provide traffic, mapping and environmental data.

We have invested over £10 million in our datasets and technology.

We meticulously search through every local newspaper, public notice register and committee meeting document for all council areas in England & Wales to garner relevant data.

We capture data at every stage, from initial proposals, public consultations, and committee hearings, to advertisement. By the time any action is authorised, we have a comprehensive backstory in our unrivalled database.

We update this information daily, in order to maintain full accuracy. This also allows us to generate national geographical data faster than any individual local authority.

We operate a highly effective Triple Quality Check method for our data capture.

All data is verified and put through stringent quality assurance checks to guarantee the highest quality of information.

We can provide real-time data in a variety of formats including ESRI, Mapfile and CSV. Organisations can use our data for:

  • Local Authority Unification
  • Data Replenishment
  • Traffic Analysis
  • CPZ Insight
  • Region/Country Wide Analysis
  • Change Intelligence

For more information on formats we offer or data we provide, contact us

Contaminated Land

Contaminated Land

Tree Preservation

Tree Preservation Orders

Land Appropriation width=

Land Appropriation


AQMA & Smoke Control

map modification orders

Map Modification Orders


Conservation Area


Traffic Orders

Conservation Area/Article 4

Article 4





Highway Agency Orders

Highway Agency

puPlanning Enforcement

Planning Enforcement

Our Partners




Homebuyer Conveyancing Network Partner

Land Registry







Our blog is packed full of insights into the property industry, as well as product updates and latest news from our Glasgow HQ.

Sign up to receive our blog posts direct to your inbox.

OneSearch Guides


An exceptional resource for conveyancers to keep up with ever-changing legislation. Let us help you make decisions with confidence.

Never miss your next free whitepaper, by clicking here.



Details of our latest events, conferences and seminars, including Continuing Professional Development (CPD) webinars.

If you would like to arrange an event, please contact us.




6th Floor, Skypark 1

8 Elliot Place


G3 8EP

Call: 0800 052 0117

Fax: 0141 572 2033

DX: 512600 Glasgow 5


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Registered in Scotland under No. CS230285. DX 512600 Glasgow–5
OneSearch Direct Limited are an appointed representative of Northcott Beaton Ltd, which is authorised and regulated by the Financial Conduct Authority.

Frequently Asked Questions

What do you provide?

We provide over 80 different property reports, including:

» residential and commercial Regulated Local Authority searches

» mining and environmental searches

» CON29DW Water and Drainage Reports

» a full range of specialist reports.

Please visit Our Products page for more information.

Who is the service for?

Anyone who requires property searches as part of the conveyancing process. Our customer base ranges from residential and commercial conveyancing solicitors to lenders.

We also provide intelligence for data analysis, using our unique CON29 database. For more information on our datasets, click here.

Where do you cover?

We have full coverage of England and Wales.

Please get in touch to find a Channel Manager near you.

How long does it take?

Using an unbeatable combination of technology and experience, we are able to return searches considerably faster than most councils and personal search companies.

Are your searches indemnified?

Yes. We carry professional indemnity insurance of £10 Million for both residential and commercial properties. This includes OneSearch Prime and our Drainage & Water search.

How do I pay?

You can pay either by cheque or by BACS payment.

If you require assistance, our customer service team can answer your queries.

What are your payment terms?

Unless otherwise agreed when you set up an account facility with us, our standard payment terms are 30 days from the date of invoice.

Do you subscribe to the Search Code?

Yes, we do.

The Search Code provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers. The Code sets out minimum standards which organisations compiling and selling search reports have to meet.

For more information on the Search Code, visit the Property Codes Compliance Board. If you would like more information about The Property Ombudsman Scheme, please visit the TPOS website.

Terms and Conditions


The website http://www.onesearchdirect.co.uk/ (the “Website”), is operated by or on behalf of OneSearch Direct Limited, with Registered Number SC230285, having its registered office at Suite 1/3, SP1, Skypark, 8 Elliot Place, Glasgow G3 8EP (“OneSearch”). Our registered VAT number is 743232946.

In these Terms, when we refer to we, us etc, we are referring to OneSearch. When we refer to you, we are referring to you, the customer.

Your use of the Website to purchase Services, is governed by these Terms and our Privacy Policy and our Website Terms of Use. Please take the time to read them, as they include important terms and conditions which apply to you.
You can contact OneSearch by writing to us at the above address, by emailing cs@onesearchdirect.co.uk or by calling us on 0800 057 0117.

The Services and the Website are intended for the exclusive use of businesses and are not intended for consumer use. Users of the Services are required to register as users with OneSearch before utilising the Services or any of the services on the Website.


In these Terms, when the following words with capital letters are used, this is what they will mean:
“Address Data” means the property address(es) supplied by you to us when you submit an Order;

“Contract” means the contract for the purchase of Services through the Website which is formed in accordance with term 3 below;

“Event Outside Our Control” means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs, trade union action or any other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or prohibitions or enactments of any kind on the part of a local authority or a body responsible for the maintenance of records, including, but not limited to, the Land Registry, Registers of Scotland, Scottish Record Office, HM Registry and Companies House;

“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
“Order” means an order for the purchase of Services which you submit to us through the Website using our online ordering system, through a system integration or by email;

“Services” means any property search and / or title search or other relates services which we make available for purchase through the Website;

“Terms” means these terms and conditions of purchase; and

“Third Party Materials” means any report, search, data, information or materials acquired by OneSearch from third parties to be provided to you in connection with the Services from time to time.


2.1. When you order any Services through the Website, through a system integration or by email, these Terms will apply to that Order. By placing an Order by email or through a system integration you are confirming that you accept these Terms. If you do not accept the Terms, then you will not be able to order any Services.

2.2. If we accept your Order, these Terms will form the basis of the Contract between us. Please see term 3 below for more information on how the Contract between us is formed. You should print a copy of these Terms and save them for future reference.

2.3. It is your responsibility to ensure that the details of your Order are correct and accurate and that you provide us with all information relevant to your Order. Our order process allows you to check and amend any errors before submitting your Order through the Website. You should however note that we shall not be responsible for any input errors in your Order.


3.1. When you place an Order through the Website you are offering to buy those Services from us. We will send you a confirmation e-mail shortly after you place your Order (“Confirmation”). However, this email is simply confirming receipt of your Order and does not mean that your Order has been accepted. You should note that:-

3.1.1. we are not obliged to accept your Order; and
3.1.2. no contract exists between us for those Services at this stage.

3.2. When you place an Order by email or through a system integration you are offering to buy those Services from us.

3.3. Subject to term 3.4 we will send you an email with the Services which you requested in your Order (“Dispatch Email”). The Dispatch email is our acceptance of your offer to buy the Services from us and the Contract between us will only be formed when we send you the Dispatch Email.

3.4. All the Services shown on our Website are subject to availability. If we are unable to supply you with the Services we will inform you of this by e-mail and we will not process your Order

3.4 For the avoidance of doubt, no one other than you and OneSearch shall have any right to enforce any term of the Contract.


4.1. For the purpose of the Contract, the description and any specification of the Services will be set out in the Order.

4.2. We reserve the right to alter the Services or any relative specifications (whether such specifications have been submitted by you in the Order or otherwise), at any time, if we are required to do so by law. In such circumstances we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.


5.1. OneSearch warrants that it will provide the Services using reasonable care and skill.

5.2. OneSearch shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

5.3. You confirm that you have authority to bind any business or individual on whose behalf you use the Website to purchase Services.

5.4 Services ordered by you and rendered by OneSearch are deemed to have been instructed or ordered by you and you shall be treated as the party responsible for payment for the Services, unless otherwise agreed in writing between the parties before the Order is placed.

5.5 If you are not the person undertaking the transaction in relation to the property that is the subject of the Services but are ordering the Services, directly or indirectly, for such person, you agree to ensure that a copy of any report or search provided as part of the Services is provided to such person before the said transaction is entered into.
5.6 These Terms and any document expressly referred to in them and the Order and Dispatch Email constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between both parties, whether written or oral, relating to its subject matter and any other terms and conditions implied by trade, custom, practice or course of dealing.

5.7 You acknowledge that in entering into this Contract you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, any document expressly referred to in them or the online order form.

5.8 Both parties agree that neither party shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

5.9 In providing search reports and services OneSearch will comply with the Search Code.


We may offer specific discounts on certain services from time to time. Such discounts will be subject to the specific terms and conditions stated on the Website in respect of these offers, in addition to these Terms.


7.1. The prices for our services will be provided to you when you set up an account facility with us. We will do what we reasonably can to ensure that the prices provided to you are accurate and up to date, however, it is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any property search, title search or other documentation provided to you in furtherance of the Services. The prices provided to you are exclusive of VAT and any other applicable taxes (which are charged at the current rate).

7.2. We reserve the right to update the prices for the Services at any time and if we do so we will advise you by email or letter.

7.3. Unless otherwise agreed when you set up an account facility with us, our standard payment terms are 30 days from the date of invoice “the Due Date”.

7.3 If payment is not made or received by the Due Date, we reserve the right to retain any reports or searches prepared for you as part of the Contract until full payment is received.

7.4 We shall be entitled to charge, and you shall pay, interest on all sums not paid by the Due Date at the rate of 4% above the Bank of Scotland plc base rate from time to time until the date upon which full payment is received. You shall pay the interest together with the overdue amount.

7.6 You may be subject to validation checks and/or third party authorisations depending on your method of payment.


We may cancel any Contract (or any part of the Contract) for any reason, in which event we will notify you by email.


9.1 Nothing in these Terms limits or excludes our liability for:

9.1.1. death or personal injury caused by our negligence; and

9.1.2. fraud or fraudulent misrepresentation.

9.2. Subject to term 9.1, we will under no circumstances whatever be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

9.2.1. any loss of profits, sales, business, or revenue;

9.2.2. loss or corruption of data, information or software;

9.2.3. loss of business opportunity;

9.2.4. loss of anticipated savings;

9.2.5. loss of goodwill; or

9.2.6. any indirect or consequential loss.

9.3. Subject to term 9.1 and 9.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £10 million in relation to Services provided in connection with residential and commercial properties.

9.4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.


10.1. You agree to indemnify and hold harmless OneSearch for any costs, damages, expenses, losses and liability (including settlement costs and legal fees) incurred in relation to any claim, action or proceeding brought against us due to breach by you of these Terms.

10.2. You shall notify us immediately of any misuse or potential misuse of your account information or password and you agree to take responsibility for all payments incurred through use of your account and / or password.


11.1. We only use your personal data, which you provide to us in connection with your Order and as set out in our Privacy Policy which can be found at http://www.onesearchdirect.co.uk/PrivacyPolicy.html. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

11.2. We maintain a database of address information (not any personal data) to which we will add the Address Data (the “Database”). We sell the Database and information contained on the Database (including the Address Data) to third party marketing companies to be used to issue marketing communications to addresses about services which may be of interest to the inhabitants / proprietors of those addresses.

11.3. You confirm that you have obtained the necessary consents from all third parties to enable you to provide us with the Address Data for the use described at term 11.2.


12.1. All Intellectual Property Rights in or arising out of or in connection with the Services shall remain in the ownership of OneSearch and may not be reproduced, transmitted or distributed without our express prior written consent.

12.2. You acknowledge that your use of any Third Party Materials and the Intellectual Property Rights therein is restricted to the extent of any terms of use or licence terms imposed by the third party providing the Third Party Materials.

12.3. In respect of each report provided under the Contract, we grant a licence to you to use such report and to pass such report to others to use, in its entirety, in connection with the property transaction for which it was requested. You are not entitled to use any such report for any other purpose or provide it to any third party for any other purpose. You shall not be entitled to modify or amend, nor make derivative works from, any such report. You shall not extract or copy any parts of the data contained in such report nor use, sell, transfer, distribute or publish such extracted data for any purpose whatsoever.

12.4. No licence to use the report shall be granted to you until such time as payment for the Services is made in full to OneSearch. Until full payment is made to OneSearch you shall have no right to use and/or to rely upon the data comprised in such reports.


13.1. The information, materials and opinions contained on the Website are for general information purposes only, are not intended to constitute professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances.

13.2. The Website contains links to websites operated by third parties. The inclusion of such links does not imply any endorsement or approval of any products, information, materials or services offered or provided on these third party websites

13.3. We accept no liability for any claims, penalties, loss, damage or expenses arising from: any reliance placed on the content of the Website; the use of or inability to use the Website; the downloading of any materials from the Website; or any unauthorised access to or alteration to the Website.


14.1. We will endeavour to resolve any dispute between the parties.

14.2. OneSearch Direct is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

14.3. In furtherance of this commitment we will comply with the following minimum standards:
a) produce a formal written complaints procedure and tell you what this is;
b) acknowledge a complaint within 5 working days of its receipt;
c) normally deal with a complaint fully and in writing within 20 working days of receipt;
d) keep you informed by letter, telephone or e-mail, as preferred, if we need more time;
e) provide a final written response at the latest within 40 days of receipt; and
f) liaise, at your request, with anyone acting formally on your behalf
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs); Tel: 01722 333306, website: www.tpos.co.uk, email: admin@tpos.co.uk.
We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.

15.1. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract which are caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects the Contract we will contact you as soon as reasonably possible to notify you. Please note our obligations under the Contract will be suspended for the duration of the Event Outside Our Control.

15.2. Each term of these Terms operates separately. If any of these terms is found by any court or relevant authority to be unlawful or unenforceable, the other terms shall not be affected and shall remain in full force and effect. If any term of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the term were deleted, the term in question shall apply with such deletion as may be necessary to make it lawful and enforceable.

15.3. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and that will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will do so only in writing, but that will not mean that we automatically waive any later default by you.

15.4. We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.

15.5. We may transfer our rights and obligation under a Contract to another organisation but this will not affect your rights under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we give our prior written agreement.

15.6. You acknowledge that you have not relied on any statement, promise or representation made or given by, or on behalf of, us which is not set out within these Terms or any document expressly referred to in them.

15.7. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your Order.

15.8. Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this term shall not apply to the service of any proceedings or other documents in any legal action.

15.9. For the avoidance of doubt a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

15.10. These Terms are governed by the laws of England and Wales. This means that a Contract for the purchase of Services through the Website and any dispute or claim arising out of or in connection with it will be subject to the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

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